🔒 Privacy Policy

1 Introduction & Overview

Welcome to Wish You India (“we,” “our,” or “us”), operated by HTSM Technologies Pvt. Ltd., Kolkata, West Bengal, India. We are committed to protecting the privacy, confidentiality, and security of our customers and visitors.

This Privacy Policy explains how we collect, use, store, process, and disclose your personal data when you visit our website (wishyouindia), purchase handcrafted goods, decor, apparel, lifestyle essentials, or interact with our customer support team.

2 Information We Collect

We only collect the information necessary to provide you with seamless shopping, fast deliveries, and responsive customer care.

👤 Personal Identification Information

• Contact Details: Full name, email address, mobile phone number, billing address, and delivery/shipping address.
• Account Credentials: Username and encrypted password if you register a Wish You India account.
• Order & Transaction History: Records of products ordered, order values, delivery dates, and return/refund inquiries.

💳 Payment & Financial Information

We do not collect, process, or store your credit/debit card numbers, CVVs, net banking passwords, or UPI PINs on our servers. All payments are securely handled by RBI-authorized third-party payment gateways (such as Razorpay, Cashfree, PhonePe, Paytm, or Stripe) with end-to-end 256-bit SSL encryption.

💻 Technical & Browsing Data

• Device Data: IP address, browser type and version, device hardware model, operating system, and unique device identifiers.
• Usage Analytics: Pages viewed, time spent on pages, search queries, referral URLs, and clickstream data to enhance our website performance and user experience.

3 How We Use Your Information

We use your information strictly for legitimate commercial and customer care purposes:

• Order Fulfillment: Processing orders, verifying payments, packaging, dispatching items, and coordinating delivery with logistics partners.
• Order Tracking & Notifications: Sending SMS, WhatsApp, and email alerts regarding order confirmations, tracking numbers, shipping updates, and delivery confirmations.
• Customer Support: Assisting you with queries, order modifications, replacements, returns, and refunds.
• Platform Security & Fraud Prevention: Detecting fraudulent transactions, identity theft, unauthorized access, and security breaches.
• Personalized Shopping: Recommending curated handicraft, apparel, and decor collections based on your preferences (with opt-out available).
• Legal Compliance: Meeting statutory requirements under Indian law, including GST filing, invoicing, tax accounting, and regulatory audits.

4 Sharing & Disclosure of Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with trusted third-party service providers under strict data confidentiality agreements:

• Courier & Logistics Partners: (e.g., Delhivery, Shiprocket, Blue Dart, India Post) — We share only your delivery name, address, and phone number for delivery purposes.
• Payment Gateways: To securely process transactions, handle chargebacks, and facilitate refunds.
• IT & Cloud Infrastructure: Cloud hosting, database management, and transactional email/SMS service providers.
• Legal & Law Enforcement: If required by Indian law, court summons, government authority, or to protect the rights, property, and safety of Wish You India, our customers, or the public.

5 Cookies & Tracking Technologies

We use standard cookies and session tracking to improve website speed, retain your shopping cart items across visits, and remember your login preferences.

• Essential Cookies: Necessary for you to log in, navigate pages, and add items to your cart.
• Analytical Cookies: Help us understand how visitors interact with our site so we can improve design and navigation.
• Preference Cookies: Remember your currency, language, and regional preferences.

You can manage or disable cookies via your browser settings. However, disabling essential cookies may impact checkout and cart functionality.

6 Data Security & Storage

We implement robust physical, technical, and administrative safeguards to protect your personal data from unauthorized access, loss, alteration, or disclosure:

• SSL Encryption: High-grade 256-bit Secure Socket Layer (SSL) encryption across all web pages and payment flows.
• Access Controls: Strict role-based access controls limiting employee access to personal data strictly on a need-to-know basis.
• Data Retention: We retain order records only as long as necessary for tax, statutory, accounting, and warranty obligations under Indian law.

7 Your Rights & Choices

In accordance with Indian Data Protection regulations and the Digital Personal Data Protection (DPDP) Act, you have the following rights:

• Right to Access & Review: You can review and update your profile information anytime through your My Account dashboard.
• Right to Correction: Request correction of inaccurate, outdated, or incomplete personal data.
• Right to Deletion: Request account deactivation and deletion of personal information (subject to statutory tax retention requirements).
• Marketing Opt-out: Unsubscribe from marketing newsletters or promotional SMS anytime by clicking the unsubscribe link or contacting support.