💸 Cancellation & Refund Policy

1 Order Cancellation Policy

At Wish You India, we strive to process and dispatch your orders as quickly as possible so that your selected decor, crafts, and apparel reach your doorstep on time.

✅ Cancellation Before Dispatch ALLOWED

You can cancel an order completely free of charge before it is handed over to our courier partner (usually within 2 to 4 hours of placing the order).

• How to cancel: Go to your My Account > Orders section and click “Cancel Order”, or immediately email us at knpbit@gmail.com with your Order ID.
• Refund on cancellation: If you paid online (prepaid), 100% of your paid amount will be reversed back to your original payment source within 2 to 5 business days without any cancellation deductions.

❌ Cancellation After Dispatch NOT ALLOWED

Once an order has been picked up by the courier partner and a tracking number has been generated, it cannot be canceled mid-transit. In such cases, you may refuse delivery upon arrival or initiate a standard return after delivery as outlined below.

2 7-Day Return & Replacement Policy

We want you to love everything you receive from Wish You India. If you receive an item that is defective, damaged in transit, missing parts, or different from what was ordered, you can request a return or free replacement within 7 days of delivery.

Conditions Required for Return Eligibility:

• The return request must be submitted within 7 days from the date shown on the courier delivery confirmation.
• The product must be completely unused, unwashed, and in its original pristine condition.
• All original brand tags, labels, barcode stickers, user manuals, and packaging materials must be intact.
• The original invoice or proof of purchase must accompany the return parcel.

3 Non-Returnable & Non-Refundable Items

To maintain health, hygiene, and artisan safety standards, certain items are non-returnable unless received defective or damaged:

• Customized & Personalized Items: Products tailored, engraved, or customized specifically to your specifications.
• Hygiene & Personal Care Items: Face care, cosmetic products, ear studs, or intimate apparel once unsealed.
• Clearance / Final Sale Items: Items explicitly marked as “Final Sale” or “Non-Returnable” on the product detail page during special clearance promotions.
• Damages Due to Misuse: Products damaged due to improper handling, normal wear and tear, or failure to follow care instructions.

4 Step-by-Step Return Process

Returning an eligible product is simple and convenient:

5 Refund Methods & Timelines

Once your returned product is received and passes quality inspection at our fulfillment center, your refund will be processed promptly.

* Actual bank posting times may vary depending on the issuing bank or financial institution’s processing cycles.

6 Damaged, Defective or Incorrect Items

In the rare event that you receive a package that is visibly damaged, tampered with, or open, please refuse to accept delivery from the courier executive and immediately report it to us.

If the damage is discovered after opening the sealed parcel, please notify us within 48 hours of delivery with clear photographs and the unboxing video. We will arrange a free replacement of the item at zero additional cost to you, or issue a 100% refund if the item is out of stock.