Return/Refund & Exchange Policy

At WishUIndia, we are committed to ensuring your satisfaction. Below are the details of our return and exchange policy:

1. Returns

• Do We Accept Returns?
  Yes, we accept returns only for defective products.

• Conditions for Returns:

  1. The product must be defective upon receipt.
  2. The return request must be initiated within 7 days of receiving the product.
  3. The product must be unused, in its original condition, and include all original packaging and tags.

• How to Initiate a Return:

  1. Contact our customer support team at [Support Email/Phone Number] with your order details and a description of the defect.
  2. Provide clear photos of the defective product for verification.
  3. Once approved, we will provide instructions for returning the product.

• Return Shipping Costs:

  • The return process is completely free for defective products. We will cover all return shipping costs.

2. Exchanges

• Do We Accept Exchanges?
  Yes, we accept exchanges for eligible products.

• Conditions for Exchanges:

  1. The product must be unused, in its original condition, and include all original packaging and tags.
  2. The exchange request must be initiated within 7 days of receiving the product.
  3. Exchanges are subject to stock availability.

• How to Initiate an Exchange:

  1. Contact our customer support team at [Support Email/Phone Number] to request an exchange.
  2. Provide order details and the reason for the exchange.
  3. Once approved, we will provide instructions for the exchange process.

• Shipping Costs for Exchanges:

  • The exchange process is entirely cost-free for our customers. We cover all shipping costs for returning the product and dispatching the replacement item.

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The amount of time it takes for the customer to receive a refund is 7 days